Vilkår og betingelser

Terms and Conditions

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1. Who we are
   Jordanns is run by Saether Jordanns (org. no. 932 772 272), operated by Nathalia Sæther Jordan, based at Bankveien 8A, 1383 Asker, Norway (email: jordan_ns@hotmail.com). When you book a training session or package through our website, you ("the customer") enter into an agreement with us. If the booking is for a child, the parent or guardian making the booking is the responsible party.

2. Payment
   Payment is made in advance at the time of booking, using the payment methods available on our website (including Vipps). For packages (such as the Seasonal package), the full price is paid upfront, and the package is valid for the period specified for that package.

3. How the service is delivered
   The service is delivered by carrying out the training session at the agreed time and place, as confirmed in your booking confirmation.

4. Right of withdrawal
   Purchases of training sessions are normally covered by the Right of Withdrawal Act, giving you 14 days to cancel. However, Section 22 of the Act excludes services tied to leisure activities from this right when the agreement is for a specific time or period — which will normally apply to our sessions. Contact us if you're unsure whether this applies to your booking.

5. Cancellations and changes
   We sell services, not physical goods, so standard return rights don't apply. If you need to cancel or reschedule, please let us know at least 24 hours in advance to get a refund or have your session moved. Cancellations made later than this, or no-shows, are not refunded.

6. Complaints
   If you're not happy with the service, please send a written complaint to jordan_ns@hotmail.com. We'll confirm receipt and aim to respond within 5 business days.

7.  Safety and liability: Volleyball training and team-building sessions involve physical activity and carry an inherent risk of injury. By taking part in a session, you (or, for a child, the parent/guardian) confirm that you consider yourself/the child fit to participate, and that participation is at your own risk. We do our best to run sessions safely and follow reasonable safety practices, but we cannot guarantee against injury. Jordanns and Nathalia Sæther Jordan are not liable for injuries or damage arising from normal participation in training, except where caused by gross negligence or intentional misconduct on our part. Please let us know in advance about any medical conditions, injuries, or other circumstances that may affect your (or your child's) ability to participate safely.